Case Study
Ella Resort Booking
A sophisticated hospitality management system handling dynamic pricing, real-time inventory, and global bookings for a luxury Sri Lankan resort.
The Challenge
Understanding the Problem
Our Approach
The Solution
Headless CMS integrated with a robust SQL transaction engine to prevent overbooking. Real-time inventory sync across all booking channels.
- 0 Overbookings
- +40% Direct Bookings
- <3s Booking Speed
The Outcome
Zero overbooking incidents since launch with 40% increase in direct bookings due to improved UX and real-time availability display.
Impact: 40% More Direct Bookings
Technical Deep Dive
Engineering Excellence
A comprehensive look at the technical architecture and implementation details that power this solution.
security
ACID-compliant database transactions ensure booking integrity. PCI-DSS compliant Stripe payment processing with 3D Secure support.
logic
Custom calendar algorithm handling varied date ranges, room types, and seasonal pricing rules in O(1) time complexity for instant price calculations.
System Architecture
Next.js Frontend
Booking Interface
API Gateway
tRPC Endpoints
Booking Engine
PostgreSQL + Prisma
Stripe
Payment Processing
SendGrid
Email Confirmations
Development Journey
From Concept to Launch
Business Analysis
Conducted stakeholder workshops to map complex pricing matrices including seasonal rates, room type variations, and event-based surcharges, documented all edge cases in booking flow including group reservations and partial payments, and established acceptance criteria for zero-overbooking guarantee.
Database Architecture
Designed PostgreSQL schema with SERIALIZABLE isolation level for ACID transactions, implemented row-level locking strategy to handle concurrent booking attempts, and created optimized indexes for sub-second availability queries across date ranges.
Booking Engine
Built real-time availability calendar with O(1) lookup complexity using Redis caching layer, developed dynamic pricing calculator with rule engine supporting 50+ pricing variables, and integrated Stripe payment processing with SCA (Strong Customer Authentication) compliance.
Admin Dashboard
Created comprehensive staff portal with reservation management, housekeeping coordination, and revenue analytics dashboards, implemented role-based access control for different staff levels, and built automated reporting system for nightly audit and financial reconciliation.
Integration & Launch
Established two-way sync with OTA channels (Booking.com, Agoda) via channel manager API, conducted rigorous stress testing with 500 concurrent booking attempts, and delivered on-site staff training with comprehensive SOPs.
Measurable Impact
Key Results
Direct business value delivered.
Impact Analysis
Overbooking Incidents
Before
3-5/month
After
0
Booking Completion
Before
45s
After
8s
Direct Revenue
Before
$8K/mo
After
$11.2K/mo
Technology Stack
Tools & Frameworks
Implementation
Concurrent Booking Lock
PostgreSQL row-level locking to prevent double bookings during concurrent reservation attempts.
1async function createBooking(roomId: string, checkIn: Date, checkOut: Date) {2 return await prisma.$transaction(async (tx) => {3 // Lock room rows for this date range4 const conflicts = await tx.$queryRaw`5 SELECT * FROM bookings 6 WHERE room_id = ${roomId}7 AND status != 'cancelled'8 AND (9 (check_in, check_out) OVERLAPS (${checkIn}, ${checkOut})10 )11 FOR UPDATE NOWAIT12 `;13 14 if (conflicts.length > 0) {15 throw new Error('Room not available');16 }17 18 // Create booking - guaranteed no conflicts19 return await tx.booking.create({20 data: {21 roomId,22 checkIn,23 checkOut,24 status: 'confirmed'25 }26 });27 }, {28 isolationLevel: 'Serializable',29 timeout: 500030 });31}Performance
Performance Audits
"Our booking nightmares are over. The system handles everything perfectly."
